Privacy Policy

1. Data Controller Information

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data (GDPR), and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD), we inform you:

2. Principles Applied to Data Processing

In processing your personal data, we apply the following principles:

• Lawfulness, fairness and transparency: We process your data lawfully, fairly and transparently.
• Purpose limitation: We only collect data for specific, explicit and legitimate purposes.
• Data minimisation: We only process the data necessary for the stated purposes.
• Accuracy: We keep data up to date and accurate.
• Storage limitation: We retain data only for as long as necessary.
• Integrity and confidentiality: We process your data securely and confidentially.

3. Personal Data We Collect

3.1. Data provided by the user

We may collect the following personal data when you contact us:

• Name and surname
• Contact telephone number
• Email address
• Postal address (if you request a quote for installation)
• Information about your enquiry or service request

3.2. Browsing data

When you visit our website, we automatically collect certain technical data anonymously:

• Anonymised IP address
• Browser and device type
• Pages visited
• Date and time of access
• Origin of visit (traffic source)

Important: This data is collected anonymously via Google Analytics 4 in consent mode, without personally identifying you.

4. Processing Purposes

We use your personal data for the following purposes:

5. Who Do We Share Your Data With?

We do not sell, rent or share your personal data with third parties for commercial purposes. Your data may only be communicated to:

• Public Administrations: When there is a legal obligation (AEAT, Social Security, etc.).
• Technology service providers: Companies that help us maintain the website (hosting, web analytics), who act as data processors under our instructions.

We do not carry out international data transfers outside the European Economic Area.

6. Data Retention Period

We retain your personal data for the time necessary to fulfil the purposes for which it was collected:

• Enquiries not converted into a contract: Up to 1 year after the last communication.
• Customers with contract: During the contractual relationship and up to 6 years afterwards to comply with tax and legal obligations.
• Anonymous browsing data: Maximum 26 months (Google Analytics 4).

7. Your Rights as a Data Subject

You have the right to exercise the following rights in relation to your personal data:

How to exercise your rights?

You can exercise your rights by sending an email to info@max-efficiency.es or by post to our address, enclosing a copy of your ID or equivalent identification document.

You also have the right to lodge a complaint with the Spanish Data Protection Agency (www.aepd.es) if you consider that the processing of your data does not comply with current regulations.

8. Data Security

We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration, including:

• Secure connection via SSL/HTTPS certificate
• Restricted access to personal data
• Regular backups
• Staff training in data protection

9. Actualización de la Privacy Policy

Esta Privacy Policy puede ser actualizada periódicamente. Le recomendamos revisarla regularmente para estar informado sobre cómo protegemos sus datos. La fecha de la última actualización aparece en la parte superior de este documento.

10. Contact

Si tiene alguna pregunta sobre esta Privacy Policy o sobre el tratamiento de sus datos personales, puede contactarnos:

• Email: info@max-efficiency.es
• Phone: +34 603 140 026
• WhatsApp: +34 603 140 026
• Postal address: C/ Moli de la Marquesa 8, Valencia 46015, Spain